Privacy Policy - Mail-o-Mail

1. Introduction

Welcome to Mail-o-Mail ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email campaign management service.

By using Mail-o-Mail, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, organization name, website, and phone number
Billing Information: Payment details processed securely through third-party payment processors
Email Lists: Email addresses and associated data you upload for campaigns
Campaign Content: Email templates, messages, and campaign configurations
Domain Information: Domain names you register for email sending

2.2 Automatically Collected Information

Usage Data: IP addresses, browser type, device information, pages visited
Campaign Analytics: Email open rates, click rates, delivery status
Activity Logs: Actions performed within your account for security purposes
Cookies: Session cookies for authentication and preference storage

3. How We Use Your Information

We use the collected information for:

Service Delivery: Processing and sending your email campaigns
Account Management: Creating and managing your account
Analytics: Providing campaign performance metrics and tracking
Improvements: Enhancing our service features and functionality
Support: Responding to your inquiries and providing customer service
Security: Protecting against fraud and unauthorized access
Legal Compliance: Meeting legal obligations and enforcing our terms

4. Data Storage and Security

4.1 Data Storage

Your data is stored securely using industry-standard practices:

Secure Infrastructure: All data stored on secure, access-controlled servers
Database Encryption: Sensitive data encrypted at rest
Private Storage: Uploaded files stored in private storage buckets
Geographic Location: Application, database, and storage are hosted in data centers in Europe. Outbound email is delivered through Amazon SES.

4.2 Security Measures

SSL/TLS encryption for data in transit
Password hashing using industry-standard algorithms
Regular security audits and updates
Access controls and authentication protocols
Activity logging for security monitoring

5. Data Sharing and Disclosure

5.1 We Do NOT Sell Your Data

We never sell, rent, or trade your personal information or email lists to third parties.

5.2 Service Providers

We may share data with trusted service providers who assist in operating our service:

Amazon SES: For email sending infrastructure
Hosting Providers: For application hosting and data storage in Europe
Payment Processors: For processing subscription payments

5.3 Legal Requirements

We may disclose your information if required by law, court order, or to:

Comply with legal processes
Protect our rights and property
Prevent fraud or abuse
Protect the safety of our users

6. Your Privacy Rights

You have the following rights regarding your personal data:

6.1 Access and Portability

Request a copy of your personal data
Export your email lists and campaign data

6.2 Correction and Deletion

Update or correct your account information
Request deletion of your account and data
Remove specific email lists or campaigns

6.3 Opt-Out Rights

Unsubscribe from marketing communications
Disable certain tracking features
Withdraw consent for data processing

To exercise these rights, contact us at [email protected]

7. Email Tracking

Our service includes email tracking features:

Open Tracking: We insert a small transparent pixel to detect email opens
Click Tracking: Links are replaced with trackable versions to measure engagement
Purpose: Provide you with campaign performance analytics
Recipient Privacy: Recipients can disable image loading to prevent open tracking

8. Data Retention

We retain your data for as long as:

Your account is active
Needed to provide services to you
Required for legal obligations (typically 7 years for financial records)
Necessary for dispute resolution

When you delete your account, all organization data — contacts, campaigns, messages, templates, and files — is permanently deleted immediately at confirmation. Backup copies are retained for a limited period and then destroyed. Limited billing records are retained where required by law (tax and accounting).

9. International Data Transfers

Mail-o-Mail is operated by Mail O Mail, Inc., a Delaware corporation in the United States. Our application, database, and storage are hosted in Europe. If you access our service from outside Europe:

Your account data is processed and stored in Europe
Outbound email is delivered through Amazon SES; message content transits AWS infrastructure at send time. We rely on AWS's GDPR Data Processing Addendum (which incorporates Standard Contractual Clauses) for that processing

Mail-o-Mail is GDPR compliant. To exercise your data subject rights, see "Your Privacy Rights" above or contact [email protected].

10. Children's Privacy

Mail-o-Mail is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or prominent notice on our service.

Continued use of Mail-o-Mail after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]
Support: Visit our Support page

14. Your Consent

By using Mail-o-Mail, you consent to this Privacy Policy and agree to its terms.